Webinar – Hvordan kan digitale medarbejdere (RPA) hjælpe danske kommuner?

Velkommen til vores RPA-webinar fredag den 31. august 2018, kl. 09:00 –  10:00.

Kommunerne har kommet langt i at forny, forbedre og forenkle deres arbejdsprocesser for at øge kvaliteten og kapaciteten af deres serviceproduktion. Digitale medarbejdere vil spille en central rolle i at kunne reducere ekspeditionstiden og frigøre tid til samspil med kommunens borgere og forretningsudvikling. Digitale medarbejdere hjælper kommunens medarbejdere med at få mere tid til at udføre de mange opgaver med at realisere kommunens aftalte mål.
Vi bemærker, at et af foredragene afholdes på engelsk.

Temaet for dette webinar er:

  • Hvad er en digital medarbejder – også kaldet Robotic Process Automation (RPA)?
  • Hvordan ansætter du en digital medarbejder, og hvordan lærer vi den nye kollega at blive en god kollega?
  • Hvilke processer er egnede til digital automatisering?
  • Hvordan forbereder du kommunen til jeres nye digitale kolleger?

Karin Stubkjær, Teamleder Økonomiservice, Holstebro Kommune, deler sin erfaring med at ansætte digitale medarbejdere.

Tony Minana, Country Manager i Digital Workforce, vil kaste lys over temaet “Hvordan ansætter du en digital medarbejder, og hvordan lærer vi den nye kollega til at blive en god medarbejder?”

Tiina Leivo, MD PhD, Digital Workforce, deler sine erfaringer med digitale medarbejdere fra den nordiske kommunale sundheds- og plejesektor. Dette foredrag afholdes på engelsk.

Til registrering.

OM DIGITAL WORKFORCE
Digital Workforce er Nordens førende virksomhed med fokus på “Robotic Process Automation”. Vores intelligente digitale medarbejdere automatiserer arbejdsprocesser i små og store organisationer, og frigør tid til mere værdiskabende arbejde for virksomhedens medarbejdere. Digitale medarbejdere kræver ikke nogen ændring i virksomhedens eksisterende systemer og kan ansættes til en væsentligt lavere pris end traditionelle it-investeringer. Digital Workforce opererer i Norge, Finland, Sverige, Danmark og Polen og har 160 specialiserede medarbejdere.

Digital Workforce indgår partnerskab med UiPath for at tilbyde kunder flere omfattende robot-procesautomatiseringstjenester (RPA) fra Cloud

Digital Workforce indgår partnerskab med UiPath for at tilbyde kunder flere omfattende robot-procesautomatiseringstjenester (RPA) fra Cloud

UiPaths RPA-løsning vil hjælpe Digital Workforce-kunder med at gennemføre kerneoperationer mere effektivt, præcist, sikkert og skræddersyet

[31. maj 2018, LONDON & HELSINKI] – Digital Workforce, Nordens ledende Robotics service firma, meddelte i dag, at det har indgået partnerskab med UiPath, det førende softwarefirma inden for Robotic Process Automation (RPA), for yderligere at udvide sin forretning og drift i Norden. I dette partnerskab, der blev indledt i maj, tilbyder Digital Workforce UiPath-teknologi til virksomheder, som har valgt UiPath som deres RPA-værktøj. UiPaths RPA-løsninger til virksomheder er nu tilgængelige på alle Digital Workforces kontorer i Finland, Sverige, Danmark, Norge og Polen.

Software-robotrevolutionen vinder stærkt frem i de nordiske lande. Udnyttelsen af RPA til at skille sig af med manuelle vidensarbejdsrutiner for at frigøre ansatte til mere meningsfyldte arbejdsopgaver er ekspanderet fra finanssektoren til den offentlige sektor, kommunerne, sundhedsvæsenet, industrivirksomheder og detailhandlen. Den mest almindelige brug af robotteknologi sker i funktioner som økonomi og regnskab, drift og kundeservice.

Jukka Virkkunen, medstifter og partner i Digital Workforce, udtaler: “Siden grundlæggelsen af Digital Workforce i 2015 har vi set RPA-markedet udvikle sig og blive mere modent i Norden. UiPath-teknologien fortsætter med at udvikle sig hurtigt og tilbyder mange unikke fordele, såsom specifikke løsninger til front-end-automatisering og gratis prøvelicenser. Vores tjenester er baseret på markedsledende og robuste teknologier, og det er os en stor fornøjelse, at vi nu kan tilbyde UiPath fra vores industrialiserede Digital Workforce Robot as a Service Cloudplatform, både som en privat cloud og på Azure. Samtidig med cloud-udviklingen har vi investeret kraftigt i at udvikle UiPath-kompetencen gennem hele vores virksomhed.

Digital Workforce har automatiseret over 500 processer og er den førende Robotics virksomhed i Norden. Virksomheden har et stærkt fodfæste i finanssektoren og ekspanderer nu hurtigt sin kundebase inden for sundhedssektoren, den offentlige sektor og andre store vidensintensive organisationer. To dusin RPA-specialister er i øjeblikket i den sidste fase af deres UiPath-certificering, og de første kundeaftaler er allerede underskrevet”.

Anand Nagwani, UiPath vicedirektør, EMEA partnerskaber, udtaler: “Norden er et centralt fokus for UiPath, mens vi fortsætter med at vokse gennem hele Europa. I samarbejde med Digital Workforce vil vi introducere flere virksomheder for RPA’ens styrke og drastisk forbedre virksomhedernes produktivitet, compliance og kundeservice på tværs af driften af back office og front office. Ikke alene vil vores løsninger hjælpe virksomheder med hurtigere at blive digitale virksomheder, det vil også hjælpe dem med at være et værdifuldt skridt foran, på vejen mod AI”.

Om Digital Workforce
Digital Workforce er den eneste virksomhed, der har specialiseret sig i intelligent procesautomatisering (IPA) på industriniveau. Vores intelligente digitale medarbejdere automatiserer vidensarbejdsprocesser i store virksomheder, hvilket frigør de menneskelige medarbejderes tid til mere værdifulde opgaver. Implementeringen af digitale medarbejdere kræver ingen ændringer af de eksisterende informationssystemer. Digital Workforce blev grundlagt i sommeren 2015 og beskæftiger i øjeblikket over 150 IPA-specialister i Finland, Sverige, Norge, Danmark og Polen. www.digitalworkforce.eu

Om UiPath
UiPath er bygget til både forretning og IT, og er den førende platform for Robotic Process Automation (RPA) til virksomheder. Mere end 700 erhvervskunder og offentlige myndigheder bruger UiPaths RPA-platform til hurtigt at implementere software-robotter, der perfekt efterligner og udfører gentagne processer, øger virksomhedernes produktivitet, sikrer compliance og en forbedret kundeoplevelse på tværs af driften af back office og front office.

Med et blomstrende RPA-udviklerfællesskab på mere end 120.000 mennesker på verdensplan er UiPath på en mission for at demokratisere RPA og støtte en digital forretningsrevolution. UiPath er placeret i New York og er tilstede i 14 lande i Nordamerika, Europa og Asien. Virksomheden støttes af 183 mio $ i serie A- & B-finansiering fra Accel, CapitalG, Kleiner, Perkins, Caufield & Byers, Credo Ventures, Earlybirds Digital East Fund og Seedcamp. UiPaths serie B-værdiansættelse oversteg 1 mia $.

For mere information, besøg https://www.uipath.com

Mediekontakt: Digital Workforce
Jukka Virkkunen
Partner
+358 50 670 47
jukka.virkkunen@digitalworkforce.fi

Mediekontakt: UiPath
Simon Coughlin
Whiteoaks International
+44 (0) 1252 727313
Uipath@whiteoaks.co.uk

Intelligent Process Automation: A short glossary

Intelligent Process Automation, IPA

Intelligent Process Automation (IPA) refers to the practice of process automation with solutions that involve smart attributes. IPA solutions are tailored to the specific requirements of the target process by combining technologies like, chat bots, computer vision, machine learning and robotic process automation software.

Robotic Process Automation, RPA

Robotic Process Automation (RPA) refers to process automation with software robots. The robots are programmed to use the applications required for the execution of the target process in the same way as a human operator would. They always follow pre-programmed rules and are easy to integrate into existing business processes.

Software robot

Software robot is a software application that is used in robotic process automation to replace the actions of a human worker interacting with the user interface of a computer system. Software robots may have some vendor specific attributes, but implementing these technologies never requires changes to existing systems.

Enterprise RPA

Enterprise RPA refers to the use of RPA technology in a large and industrial manner to achieve automation requirements of a large enterprise. Enterprise RPA solutions are scalable, easily managed and maintained. These features are achieved by specialized services such as: managing component libraries that allow the re-use of automation objects, expert support, staff training, following and managing RPA performance, support in setting up internal robotic center of excellence.

Business Process Automation, BPA

Business Process Automation refers to a high-level strategy that aims to streamline all business processes. It involves recording – and re-designing- all processes within the business to digital format and then integrating them with an automation software.

Digital worker/ Virtual worker

Digital or virtual worker refers to a software robot that takes over a process or task otherwise performed by human workers. Digital workers deliver Robotic Process Automation (RPA) services where the used technology is a pre-programmable software.

Intelligent digital worker

An intelligent digital worker is a technology platform that combines pre-programmed software robots with different cognitive technologies. An intelligent digital worker is able to handle processes that consist of more complex tasks involving unstructured data and interpretation. Intelligent digital workers are used to deliver Intelligent Process Automation (IPA) services.

Robotic Center of Excellence, CoE

Robotic Center of Excellence (CoE) is the organization’s management center for the use of automation technologies. The job of the CoE-team is to create, measure and manage a virtual workforce that supports the organization’s strategic goals.

Robotic Desktop Automation, RDA

Robotic Desktop Automation (RDA) refers to computer-specific automation that is applied to speed-up or enhance the performance of a human worker using the desktop. While RPA technologies can be referred to as virtual workers, RDA technologies work hand-in-hand with their human counterpart and thus may be called virtual assistants.

Optical Character Recognition, OCR

Optical character recognition (OCR) refers to the conversion of images of typed or hand written text into machine encoded text. OCR programs analyze scanned-in images to detect light and dark areas in order to identify alphabetic letters and numeric digits. When a character is recognized, it is converted into code. OCR is often being used to digitize typed or handwritten information.

Natural Language Processing, NLP

Natural Language Processing (NLP) technologies enable computers to process large amounts of natural (human) language data. NLP technologies typically rely on machine learning to help them automatically learn new rules.

Computer Vision

Computer Vision technologies are used to enable computers to gain high-level understanding from digital images or videos. These technologies seek to automate tasks that would otherwise require the human visual system.

Chatbot

Chatbots are computer programs that can conduct a natural language conversation. They are designed to simulate a human conversation partner convincingly either via auditory or textual means. Depending on the level of sophistication of the solution, chatbots can make use of NLP technologies or analyze keywords.

Machine Learning, ML

Machine Learning (ML) gives computers the ability to “learn” (i.e. progressively improve performance on a specific task) by processing data. ML technologies can “learn” under supervision, i.e. learn general rules to map inputs to outputs based on a set of example inputs and their desired outputs. The “learning” may also be unsupervised, in which case no examples are given to the learning algorithm. Instead, it is left on its own to find structures from its inputs. Unsupervised learning can be a goal in itself (discovering hidden patterns in data) or a means towards an end (feature learning).

Cognitive Computing, CC

Cognitive Computing (CC) describes technology platforms that involve cognitive technologies such as machine learning, natural language processing, computer vision, and chatbots. The purpose of cognitive computing is to combine these technologies to find meaning from and understand a data set at a higher level. Rather than just pure data or sensor streams, cognitive computing can deal with symbolic and conceptual information. Cognitive computing enables computers to interpret information extracted from large data sets, while humans remain in charge of the decision process.

Artificial Intelligence, AI

AI is loosely used as an umbrella term for all cognitive technologies that enable computer systems to perform tasks normally requiring some form of human intelligence. A true AI machine would combine these different technologies in such a way that it would have augmented intelligence, surpassing humans in accuracy and insight. The individual technologies, on the other hand, that are performing tasks by simulating a specific area of human intelligence are called cognitive technologies.

Virtual Reality and Augmented Reality, VR/AR

Virtual Reality technologies are being used to create simulated environments. These technologies allow the user to experience the simulation around them – as they were part of it – not just looking in from the outside. Augmented Reality (AR) integrates digital information with live video or the user’s environment in real time to augment the video with artificially added elements or effects.

Business Process Management (Suite), BPM(S)

A business process management suite (BPMS) is a set of automated tools for designing, implementing and improving activities to accomplish a specific organizational goal. BPMS is designed to support the entire process improvement life cycle from process discovery, definition, monitoring and analysis, and through ongoing optimization. BPMS tools allow the organisations to redesign or re-engineer the whole process or set of processes and often also the related IT systems (unlike RPA which is solely using existing IT- system without changes).

Enterprise Cognitive Systems, ECS

Enterprise Cognitive Systems (ECS) are a form of cognitive computing. They are focused on action, not insight, and their intention is to assess what to do in a complex business situation. ECS makes evidence-based suggestions about how the business can achieve its goals. It does so by finding past situations similar to the current situation, and extracting the repeated actions that best influence the desired outcome.

 

Digital Workforce is the only company purely specialising in Intelligent Process Automation services on an industrial scale in the Nordic countries. We automate the routines of computer based knowledge work and liberate human employees’ time for more productive and important tasks. Learn more about us and our services on digitalworkforce.eu.

Morgenmadsseminar: Ansæt en succesfuld virtuel arbejdskraft – Fra Robotics til Intelligent Process Automation

Tid og sted: Torsdag den. 8 marts kl. 8.30-10.45, Hotel Marriott København

Overvejer din organisation, eller gør i allerede brug af Digitale medarbejdere (Robtics Process Automation) og/eller Artificial Intelligence (AI) til at automatisere rutinearbejde?

Intelligent Process Automation (IPA) former dagens arbejdsmarked. Hvordan bygger man en succesfuld virtuel arbejdskraft, og udvikler de nødvendige færdigheder i virksomheden? Hvordan har andre opnået succes?

Robotics Process Automation (RPA) er hurtigt blevet nøgleteknologien til at drive virksomhedsændringer og innovation. Omkostningerne for et RPA projekt er ofte kun en tiendedel af et tilsvarende traditionelt IT- eller implementeringsprojekt, og der kan hurtigt opnås håndgribelige resultater – på dage eller uger.

Digital Workforce organiserer et morgenmadsseminar torsdag den. 8 marts, 2018 på Hotel Marriott København. Seminaret er tiltænkt CDOs, Forretningsudviklingsledere, CTOs, CIOs, HR- og andre forretningsledere, der arbejder i en større organisation med interesse for RPA og AI.

Under seminaret vil du have en unik mulighed for at høre fortællinger fra en af de førende globale markedsledere indenfor IPA-teknologien, Blue Prism, en spændende kundefortælling fra TDC og erfaring fra Norden og Best Practices fra Digital Workforce.

Eventet er gratis for vores inviterede gæster. Tilmeld dig hurtigt, da der er et begrænset antal pladser. Du vil modtage en bekræftelse for din deltagelse på mail.

Arrangementet afholdes af Digital Workforce – Det førende Robotics konsulenthus i Norden, med 130 specialister ansat.

AGENDA

Form fremtiden med Robotics – Nøgle trends for IPA-teknologien
Pat Geary, Chief Evangelist, Blue Prism (Præsentation på engelsk)

Støt kunderne fra første skridt til industrialiseringsskala
Tony Minana, Country Manager hos Digital Workforce Denmark

Opbyg klienternes interne RPA evner – typiske roller og træningsprogrammer
Mika Vainio-Mattila, Partner, Digital Workforce (Præsentation på engelsk)

RPA rejsen hos TDC – Fra pilot til strategisk aktiv
Jonas Sveistrup Søgaard, Head of Robotics – RPA hos TDC

 

Tilmeld dig her:

Introduktion af Digital Workforce Repository – Anvendelse af RPA er hurtigere og nemmere end nogensinde før!

Digital Workforce Repository, klient-organisationens eget objektbibliotek, gør det muligt for vores kunder at anvende RPA hurtigere og nemmere end nogensinde før. Men hvordan virker det præcist? Og hvem kan drage mest fordel af det?

Hvem er det til?

Vi har udviklet Repository-værktøjet til at imødekomme behovene hos store videns tunge organisationer. Disse organisationer, såsom banker og forsikringsselskaber, udfører mange opslidende og tidskrævende opgaver, der passer perfekt til digitale arbejdere. Netop af denne grund bliver brugen af digitale arbejdere mere og mere populær i disse organisationer.

Da digitale arbejdere bliver mere almindelige, og robotter bliver benyttet i nye afdelinger, øges efterspørgslen efter udviklere. Store organisationer har ofte ét eller flere Robotics-teams, der leder efter nye processer at automatisere og forbedre, for at optimere driften. Hvordan sikrer vi, at udviklingsarbejdet er effektivt, og at de udførte opgaver ikke overlapper hinanden? Hvad med udviklingskvaliteten, er den konsekvent? Det er her Repository-værktøjet viser sin høje værdi.

Hvordan virker det?

Når Robotics-teamet udvikler nye digitale arbejdere, oprettes genanvendelige dele og automatiserings objekter i processen. Repository’et er kundens eget objekt-bibliotek, hvor disse genanvendelige dele nemt opsamles, og gøres tilgængelige for hele Robotics-teamet. Når nogle har udviklet noget godt, kan det hermed nemt bruges i andre projekter i organisationen. Vi anbefaler derfor at organisationen samler disse objekter i deres Repository fra starten af.

Hvad er fordelene?

Når en udvikler overfører et nyt objekt til deres Repository, bliver kvaliteten kontrolleret og objektet beskrevet. Brugere kan herefter kommentere, rapportere problemer og bedømme objektet. Når udviklere opretter genanvendelige objekter, og bedømmelserne og kommentarer er overskuelige, forbedres kvaliteten af hele Robotics-projektet.

Et Repository forbedrer kvaliteten og konsistensen af RPA-projekter på tværs af organisationen. Det giver udviklere mulighed for at dele viden og fremskynde automatiseringsprojekter, sammenlignet med separate udførte projekter.

 

Digital Workforce udvider aktiviteterne og etablerer sig på det danske marked

Den finske RPA servicevirksomhed, Digital Workforce udvider aktiviteterne og etablerer sig på det danske marked. Danmark er et nordisk knudepunkt for mange internationale virksomheder og benyttes ofte som porten til resten af Europa. Mulighederne for brug af robotter er store og Digital Workforce har udnævnt Tony Minana til Country Manager, hvor opgaven bliver at udvide virksomhedens aktiviteter og markedsandele.

Tony Minana starter som Digital Workforce’s Country Manager for Danmark, den 1. november 2017. Han kommer fra en stilling Client Executive i IBM, hvor han har haft ansvaret for store danske kunder indenfor Retail, tele, transport og finans. Tony er uddannet indenfor IT og handel, suppleret med en MBA fra Heriot-Watt University i Edinburgh.

Tony’s styrke ligger i hans unikke forståelse og erfaringer fra flere start up miljøer og globalt internationale salgsmiljøer. Han har desuden et bredt netværk i dansk erhvervsliv og har erfaring og forståelse for virksomhedernes forskellige behov.

Det danske marked for robotics er i hastig vækst i takt med at virksomheder og organisationer ser potentialet og gevinsterne i teknologien. Digital Workforce, forventer i kraft af sin omfattende RPA ekspertise, at kunne spille en betydelig rolle med at assistere danske virksomheder der ønsker at forbedre deres kvalitet og performance, og samtidig frigøre vitale ressourcer til mere produktive opgaver. Umiddelbare kandidater inkluderer virksomheder indenfor telekommunikation, bank og Finans, samt offentlige myndigheder og institutioner.

Robotic Process Automation: Cloud vs. on-premises

How cloud based RPA differs from on-premises solution? Partner and co-founder of Digital Workforce, Jukka Virkkunen, talks about the difference between the two options. Most importantly, he says, the cloud service is about thinking the use of robotics strategically – making choices about what is left undone.

Is cloud service simple as robotics from the plug?

Pretty much, choosing cloud makes it possible for our clients to start using and seeing the results of RPA within days. It offers a quick and convenient way to begin using robotics. Introduction of pre-built and optimized cloud service is easier and faster than using on-premises solution. In cloud service, there is a network segment already pre-built for the client. When the client starts using the cloud, the robots are immediately ready to operate.

By utilizing Digital Workforce’s Repository process and component library, the automatization of the chosen processes can be further speeded up. Also, Repository helps to create significant cost savings by cutting the cost of a single automated process by a halve. Simply put, repository is a library of ready-made automation components. These parts of previously automated process can be utilized to automate new objects. Excellent maintainability, consistent quality and efficient change management are ensured, by using the same components in several different processes rather that executing processes separate from each other.

Does cloud service allow flexibility when volumes change?

New robots can be put into service flexibly when needed. The need for robotics rises often little by little, but it rarely decreases as time passes. Cloud service is often more cost-efficient way than buying high-capacity licenses and training employees to become RPA-experts. When using cloud service, Digital Workforce buys and converts licenses ready for the client. Today, clients do not need to test and try the service beforehand but they can move straight to use it. The robots work reliably within their assigned mandate and use the same applications as any home user.

Does the client organization need to understand RPA in cloud service?

Clients need to have basic know-how before introducing the robotics to avoid failures. In the long run, having some knowledge of RPA is also important to be internally able to identify more processes suitable for the technology. Understanding the possibilities makes it possible for organizations to tap into larger, strategic benefits.

Digital Workforce is a specialized service provider arranging training in robotics. Depending on the client, their location and the scope of the use, the training can be done either online or onsite. Digital Workforce Academy learning environment is designed to match the different levels and forms of RPA training needs that companies have.

What is the competitive edge of cloud based RPA?

Replicability and scalability of the cloud service produces competitiveness. Robotics has an important role in decreasing operative costs. Often a service starts from a customer-specific cloud. If the client uses public cloud, the next step is to take the service there, in which case the cost level will further decrease.

It is rarely wise for companies to host their own cloud environment. Digital Workforce hosts its cloud 24/7, which ensures the continuity of the service and quick response to failures. Hosting this kind of cloud would be extremely expensive for a company to execute. Nowadays almost every company has outsourced this kind of environments to partners.

How can companies tap into the large-scale benefits of RPA?

Companies get the most out of robotics by knowing what to automate. To tap into large-scale benefits, they should first understand what tasks should be automatized, where the technology can be utilized and what are the potential savings. Everything else can be copied, but the company’s way of doing things – make sure you know what is the core of your business and what is not, then work out ways to minimize the costs everything that is not strategic.

Robotics bring one way to do thing more efficiently. Most the areas of business are operative or tactical – not strategic, in which case robotics can be used to minimize cost. Hence, the company can invest to more important tasks rather than investing in tactical or operative areas. With the help of robotics, the tasks are done quickly and effectively, and the company does not need to use their time to areas that are not strategic.

How safe is cloud service?

Robot is often safer than a human. Sometimes business insights and guidelines do not recognize a robot-like way of doing things, which may raise fears about security. However, using robots is completely safe. Robots are connected to customer’s own AD, and the client determines its access rights and scope. The client decides, who has the access rights to applications, and whether they need to be humans or robots. Digital Workforce does not open robot’s log information to the client, which increases safety. Robot replaces a human in information work, and does not do anything that is not allowed to do or make any human errors.

The main thing of security in the use of robotics is how the robot is managed, how the processes are automated, and how they are maintained and improved. Robots usually get the minimum access rights and the ability to read or write specific things relating to the process. When a robot is in a cloud production, it cannot be reached from outside. However, the performance and functionality of the robot can be easily monitored, for example, from a mobile device. Digital Workforce has developed a user-friendly RPA Management -tool that makes it possible to manage and monitor the robots whenever and wherever.

How does RPA relate to other robotic technologies?

When the robotic maturity increases, we stay above the curve. The consultants of Digital Workforce are accredited software robotic specialists. Digital Workforce has invested especially in deployment services that support the client in the rapid and efficient application of the new technology. At the same time, we try to speak for robotics as a part of a greater ecosystem – RPA is an important tool for today’s companies but it can be best utilized when the technology is applied strategically as a part of a larger toolset. For the client utilizing a cloud service, it is the most important to think of the use of robotics strategically – what is central to business and what tools help us to focus on our core business. When RPA fits the bill, the rest can be trusted for our specialists!

 

Face tomorrow’s challenges with digital workforce by your side! Contact us to unravel the automation potential hiding in your organisation.

Article: Jukka Virkkunen – Digital Workforce Partner and co-founder
Picture Wonderlane licence CC BY 2.0

[Free webinar]: How to build internal Robotic Process Automation (RPA) capability?

JOIN OUR FREE UPCOMING WEBINAR

How to build internal Robotic Process Automation (RPA) capability?
Thursday September 7 at 10:00 am EEST (8:00 am GMST)

This webinar dives into setting up an internal Center of Excellence (CoE) for RPA in an effective and flexible manner, and what kind of roles are needed for this? Join our webinar with Janne Hirvonen (Programme Manager Robotics) from Telia Company, the New Generation Telco, sharing their recent experiences and learnings from a hub-and-spoke model and Niko Lehtonen from Digital Workforce (Head of Training), responsible for training services and an experienced trainer having trained dozens of specialists to different roles internationally.

Have your say during and get your questions answered during our live Q&A session.

RESERVE YOUR SEAT

Register and reserve your virtual seat HERE.

RPA company Digital Workforce receives CE Mark and appoints Head of Healthcare

The leading RPA company in the Nordics, Digital Workforce, has received CE Mark for its Robot as a Service concept. To support the growing market demand in healthcare, the company has appointed Head of Healthcare, MD, PhD and M.Sc. (Econ.), Tiina Leivo.

Leivo will be responsible for leading and developing the CE marked Robot as a Service concept in the primary markets of healthcare in the Nordic countries. Leivo joins from Terveystalo, the largest healthcare service company in Finland, where she was the Director of Ophthalmology Health Services.

“The potential and need for fast automation is huge in healthcare. It has been one of our key customer segments from the beginning. Tiina Leivo brings a wealth of strategic and operational experience, new perspective and profound industry knowledge to our team,” said Heikki Länsisyrjä, one of the founders of Digital Workforce.

“I want to be involved in creating new solutions. And, I see how a real change in healthcare can be achieved through IT and change in work processes. Robotic Process Automation is an excellent way to make healthcare more efficient. I am familiar with the healthcare processes and can help customers identify areas, where robotics would be of great help to them,” explained Tiina Leivo.

Digital Workforce’s Robot as a Service delivers digital workers i.e. software robots from a cloud-based service. The company’s digital workers have automated processes in healthcare, such as registering examination referrals, reporting laboratory results and staff resourcing in home care, which also took victory in an international innovation competition. Customers can easily monitor the work of digital workers on their mobile devices.

The company’s Robot as a Service is the first cloud-based RPA service in the EU that can deliver CE-marked automation solutions. The CE marking signifies that the service can be utilized also to automate clinical processes that are regulated by the European Medical Devices Directive (93/42/EEC and 629/2010) and the legislation on the medical devices.

“In Sweden, all healthcare processes that digital workers automate, require a CE Mark. In Finland, a CE Mark is needed when automation is used in clinical processes. We now have a CE marked concept and automation experience from tens of healthcare processes. Our digital workers bring measurable results in weeks without any required changes to the existing IT systems. The healthcare organisations
have welcomed the digital workers with a great excitement and interest,” added Leivo.

Contacts

Heikki Länsisyrjä, Partner, Digital Workforce, +358 50 558 7801, heikki.lansisyrja@digitalworkforce.fi

Tiina Leivo, Head of Healthcare, Digital Workforce, +358 50 1928, tiina.leivo@digitalworkforce.fi

Digital Workforce

Digital Workforce is the only company purely specialising in RPA services in the Central-Northern European region. Our digital workers automate the routines of computer based knowledge work freeing up the time of human employees for more productive and important tasks. The deployment of digital workers requires no changes to the existing information systems. Digital Workforce was founded in the summer of 2015 and it currently employs over 80 RPA specialists in Finland, Sweden, Norway, Denmark and Poland. www.digitalworkforce.eu

RPA – Fra nul til hundrede på bare 100 dage

Det siges, at brugen af digitale arbejdsstyrker (eller RPA – Robotic Process Automation) er enkel. Projekterne er hurtige og mindre omkostningstunge end traditionelle IT-løsninger. I løbet af få uger kan du automatisere næsten enhver rutineopgave i din organisation. Endelig kan vi sige farvel til IT-budgettering og lange IT-ønskelister, som aldrig bliver implementeret. Er virkeligheden så rosenrød? Både ja og nej.

Søgen efter replikation og skalerbarhed

Implementering af automatiseringsscripts er nemt og hurtigt – når du først har fundet de rigtige opgaver at automatisere, og besluttet hvad der vil ske efter automationen. Hvordan vil teams arbejde sammen med de virtuelle medarbejdere, og hvilke slags nye opgaver vil mennesker varetage, når de ikke længere belastes af trivielle og kedelige rutiner?

Det er vigtigt at huske, at inden en RPA løsning bliver reproducerbar skal du finde ud af, hvordan du opbygger en skalerbar teknisk platform, hvor du enkelt og hurtigt kan tilføje flere digitale arbejdere.

Hvis du ikke ved, hvor du vil hen, er der mange åbne veje

Organisationer implementerer ikke RPA bare fordi det er sjovt (det er sjovt, forresten), men fordi de ønsker at opnå konkrete resultater. Nogle gange er resultaterne højere effektivitet eller kvalitet, nogle gange højere værdi. Uanset dit mål, skal du sørge for at definere det grundigt og derefter bygge en maskine der kan levere værdien. Det sker ikke af sig selv.

RPA er et yderst nyttigt og fleksibelt værktøj, når du bruger det på den rigtige måde. Men selv de mest fleksible værktøjer kræver ledelse og kontrolstyring. Man kan sige, at jo mere fleksibelt et værktøj er, jo mere skal der overvejes hvordan du skal bruge det i organisationen. Om alting er, hvis værktøjet er så enkelt, at alle kan drage fordel af det, og implementere det, vil du hurtigt blive oversvømmet af automatiseringsløsninger der skal omkonfigureres efter den næste ERP-opgradering.

Den digitale arbejdsstyrke skal ledes, præcis som dens kollegaer

Forestil dig en situation, hvor du ikke havde nogen regler eller mål. Alle kunne gøre, hvad de ønskede. Komme og gå som det passede dem, uden at afstemme noget med nogen. Jeg tvivler på, at dette ville fungere særlig godt. På trods af den stigende tendens med selvorganiserede hold er virkeligheden den, at disse strukturer langt fra er anarki. Selvorganiserede hold har et fælles formål og et sæt grundregler. Tilsvarende har digitale arbejdere brug for mål og styring. (De organiserer ikke sig selv, endnu i hvert fald)

Brobygning mellem pilotprojekter og reel produktion

Nogle organisationer oplever en skuffelse efter et succesfuldt RPA-piloter projekt. Forretningsmålene ser muligvis ikke indfriet, eller resultaterne er meget beskedne. Det skyldes almindeligvis, at der har manglet mål og styring kombineret med en anvendelse af en platform, der ikke tillader skalerbarhed, samt manglende operationelle modeller.

Vi hos Digital Workforce har konstateret et behov for at fremskynde RPA blandt vores kunder. Når du starter ad den rigtige vej fra begyndelsen, vil resten være meget enklere. Du skal have en vision og sætte klare mål for automatisering og opbygge en robust platform. Du skal også organisere dig selv omkring emnet og definere prioriteter og styringsmodeller. Det er ikke raketvidenskab, men det er en nødvendighed. Hvis du ikke er helt sikker på, hvordan du gør det eller hvor du skal starte, så ring til os. Lad os snakke sammen!

Tag den hurtige bane og øg hastigheden

Digital Workforce har allerede været på denne rejse med mange virksomheder. Vores erfaringer med nøglekunder i Norden betyder at vi sætter industristandarden og best practice for etableringen af RPA, og vi forstår vigtigheden af den individuelle organisatoriske kultur. Vi har oprettet et gennemgribende program, der hjælper dig med at indføre de nødvendige elementer til automatisering på bare 100 dage. Herefter er du klar til at fortsætte med dit selvfinansierende RPA-program! I samarbejde med os, er små automatiseringer og utallige pilotprojekter fortid. Vil du vide mere? Kontakt os!

Kontakt Tony Minana (Country Manager), tony.minana@digitalworkforce.dk, +45 9383 3880

Mød morgendagens udfordringer med en digital arbejdsstyrke ved din side! Kontakt os for at udløse det automatiseringspotentiale, der er tilgængeligt i netop din organisation.

Artikel: Jari Annala -Digital (R), Digital Workforce